Privacy Policy

Scale Enterprises, LLC (“Company,” “we,” “us,” or “our”) operates the website scaleenterprises.com and all related subdomains, platforms, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, or interact with us in any way.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and business name submitted through application forms, contact forms, or order forms
• Business information such as annual revenue, industry, business type, and number of employees
• Payment information (processed securely through third-party payment processors; we do not store full credit card numbers)
• Communications you send to us via email, SMS, or other channels
• Any other information you voluntarily provide

Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and clickstream data
• Cookies, pixel tags, and similar tracking technologies (see Section 6)
• Location data derived from your IP address

Information from Third Parties

• Analytics providers (e.g., Google Analytics, Microsoft Clarity)
• Advertising platforms (e.g., Meta, Google Ads) for conversion tracking and audience optimization
• CRM and marketing automation platforms

2. How We Use Your Information

We use the information we collect to:

• Process and respond to your application or inquiry
• Deliver our Services, including the Enterprise 360 program
• Send you SMS and email communications related to your application, account, or our Services (with your consent)
• Schedule and conduct consultation calls and meetings
• Process payments and manage billing
• Improve our website, Services, and user experience
• Send marketing communications (with your consent; you may opt out at any time)
• Comply with legal obligations and enforce our agreements
• Detect and prevent fraud or unauthorized access

3. SMS and Email Communications

By providing your phone number and/or email address and opting in through our application or order forms, you agree to receive SMS messages and emails from Scale Enterprises related to your application, account, and our Services. Message and data rates may apply. Message frequency varies.

• Opt-Out (SMS): Reply STOP to any SMS message to unsubscribe. You will receive one confirmation message and no further SMS messages will be sent.
• Opt-Out (Email): Click the unsubscribe link in any marketing email. Transactional emails related to your account or active services may still be sent.
• Help: Reply HELP to any SMS message for assistance, or contact us at support@scaleenterprises.com.

4. Mobile Information Sharing

We do not sell, rent, or trade your mobile phone number or SMS opt-in data with third parties for their marketing purposes. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers for operational purposes (such as SMS delivery providers) is permitted.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, delivering communications, and conducting our business (e.g., payment processors, CRM platforms, email service providers, analytics providers). These parties are contractually obligated to keep your information confidential.
• Legal Compliance: When required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to enhance your experience, analyze usage, and support our marketing efforts. These include:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Microsoft Clarity).
• Advertising Cookies: Used to deliver relevant advertisements and track conversions across platforms (e.g., Meta Pixel, Google Ads).

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Opt out of targeted advertising
• Withdraw consent for marketing communications at any time
• Request portability of your data
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at support@scaleenterprises.com. We will respond to verifiable requests within the timeframe required by applicable law.

For California-specific rights under the CCPA/CPRA, please see our California Privacy Notice.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Scale Enterprises, LLC
Email: support@scaleenterprises.com
Website: scaleenterprises.com